Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a consultation
• Submit a question through the Ask Sequoia knowledge search
• Subscribe to our newsletter or marketing communications
• Engage us for marketing services
• Communicate with us via email, phone, or live chat

This information may include your name, email address, phone number, business name, website URL, and any other details you choose to provide.

When you submit a question through Ask Sequoia, we may retain and review the submitted question, whether it was typed or selected from a suggestion, the page where it was submitted, the answer or refusal category, and the public sources returned. Questions may be reviewed to improve Ask Sequoia and this website. Please do not enter contact, account, private, or confidential information in the knowledge search.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected through cookies, web beacons, and similar tracking technologies.

Use of Information

We use the information we collect to:

• Provide, operate, and improve our marketing services
• Respond to your inquiries and fulfill your requests
• Send you marketing communications, service updates, and promotional materials (you may opt out at any time)
• Analyze website usage and trends to enhance the user experience
• Review submitted knowledge-search questions to identify visitor needs and improve our website content and Ask Sequoia experience
• Generate aggregated, anonymized analytics to improve our offerings
• Comply with applicable laws, regulations, and legal processes

Submitted Knowledge Searches

Submitted Ask Sequoia questions are recorded separately from our general website analytics. We do not send the question text to Google Analytics or use it as advertising audience data. We use these records for the legitimate business purpose of understanding what visitors want to know and improving our website and knowledge experience. We retain submitted questions only for as long as they are reasonably needed for those purposes, after which they may be deleted or retained only in aggregated or de-identified form.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect usage data, remember your preferences, and improve your experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of our website.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. Third-party services we may use include:

• Website analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Meta Ads)
• Customer relationship management (CRM) tools
• Email marketing platforms
• Transactional email and website hosting providers
• Payment processors

We do not sell, trade, or otherwise transfer your personal information to outside parties for their own marketing purposes.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: